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Will it work on my vehicle?

Bouncie works on most vehicles 1996 and newer.
Check your vehicle's compatibility and find it's OBD port location below.

Getting Started

Q: How do I install the Bouncie device?

A: You can easily install Bouncie by plugging it into your vehicle’s OBD port, which you can typically find under the driver-side dash near the steering column. Some vehicles may require the removal of a small plastic cover to access the OBD port.

Related Article: Installing the Bouncie Smart Device

Q: Is the Bouncie device compatible with my vehicle?

A: Bouncie is compatible with most vehicles 1996 and newer. Unfortunately, Bouncie does not work in fully-electric vehicles or on motorcycles.

Related Articles: Compatible Vehicles, Electric Vehicles and Motorcycles

Q: Where can I buy the device?

A: You can purchase devices at bouncie.com/pricing

Your Account

Q: How can I change the phone number associated with my account?

A: Just tap on Account in the app’s main menu and update the phone number.

Q: What if I sell my car?

A: Before you hand the keys to the new owner, make sure you remove the Bouncie device from your vehicle and delete your old vehicle from your account. You can then install the Bouncie device into your new vehicle and add it to the app.

Q: Can I switch my device from one vehicle to another?

A: Yes. Make sure that all your vehicles are added to your account so that the Bouncie app can recognize which car is using the device. However, both vehicles need to be 2006 or newer. If your vehicle is older than 2006, you need to send us the email address linked to your account and the VIN of the second vehicle. We will manually assign the VIN to your Bouncie.

Related Article: Moving Bouncie Between Two Vehicles

Q: Which mobile operating systems are supported?

A: The Bouncie app works best on smartphones that run iOS 9 and later and Android 4.4x (KitKat) and later.

Q: How do I cancel my account?

A: We do not lock you into a long-term contract, so if you feel you need to cancel your subscription, please contact our support team who will be happy to assist you.

Related Article: Cancelling Your Bouncie Service

Device

Q: How does the Bouncie device work?

A: Bouncie is entirely self-contained, communicating data to our servers over its own cellular connection. Anytime you open the app from anywhere; you can view unlimited trip history, manage your driving habits, monitor your vehicle’s health, and more.

Related Article: Data Updates

Q: How do I know the device is working?

A: After you plug in the Bouncie device, you should see dimly glowing lights coming from inside the device while the engine is running, indicating that it's connected. After adding your vehicle to the app, your driving stats will begin to show in the “Drive” section of the app once you start driving and take a few trips.

Related Article: Know Bouncie is Working

Q: I use a device from my insurance company. Can I also use the Bouncie device?

A: No. Since most cars only have one OBD port, the devices cannot be used simultaneously.

Related Article: What Is An OBD Port?

Features

Q: How soon will I get alerts from my trips?

A: While driving, Bouncie records data every few seconds, transfers the data to our servers, and is available in the app every two minutes. Bouncie continuously records all driving events. If an alert is triggered, such as Geo-Circles and Curfews, the app will send a notification immediately. Other driving events such as Max Speed, Hard Braking, Miles Driven, etc., will be collected and typically reported at the end of a trip.

Related Article: Data Updates

Q: Can I have more than one vehicle on my account?

Yes. After installing Bouncie devices into each of your vehicles, just add each one to the app. To add a vehicle, open the right side menu and select "Add Vehicle." The app will take it from there.

Related Article: Sharing Access to a Vehicle’s Data

Privacy

Q: Is my data from the Bouncie device secure?

A: Yes. The device securely sends your data using an SSL encrypted connection.

Q: What information does the Bouncie device collect?

A: The device may collect the following:

  • VIN (Vehicle Identification Number)
  • Time at trip start and trip end
  • Odometer, if supported
  • GPS location
  • Diagnostic trouble codes, if check engine light illuminates
  • Speed metrics
  • Acceleration / Deceleration metrics
  • Device connect / Disconnect events
  • Vehicle battery voltage
  • Fuel levels
  • Fuel economy, if supported

Q: Who can see the data my device reads?

A: We take your privacy seriously. Please review our Privacy Policy and Terms of Service for details.

Specifications

Size Dimensions

1.75in x 1.875in x 1in
4.45cm x 4.76cm x 2.5cm

Weight

1.2oz/34g

Vehicle

1996 or newer

Region

United States